If You Want to Communicate Better with Your Team, Write It Down

Many years ago when I was a kid, I was working for a high-profile chef—amazing food, cutting edge—and back then, cell phones didn’t exist, only paper and pen. One day that chef saw me writing down a recipe, ripped my little book out of my hands, and threw it out. He yelled at me, something along the lines of: “You’re writing down my recipes, you piece of shit. These are my fucking...