The Most Common Question You Ask Your Guests is the Worst

David Richey is CEO of METIS Insights and managing director of Richey International, San Francisco. 

Restaurant managers around the world ask this question a million times every day, in every language: “How is everything?” And yet it is the wrong question, for three reasons:

It sends the wrong message about confidence in your restaurant.

It puts you, the manager, in an adverse position

It almost never reveals anything interesting

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