A Simple Error Turned a Customer Complaint into a Rare Moment of Joy

Chicago, Illinois
photo: Canlis

You have to look hard for good news these days, so when I saw this thread on Twitter about quarantine dining, delivery and a grumpy customer interaction that does not end the way you’d expect, I knew I had to share it

Some background: Canlis, one of Seattle’s best-known fine dining restaurants, pivoted to serve takeout and delivery in mid-March when the state shut down restaurant dining rooms. They started with bagels...